FAQs - Booking

FAQs - Booking


How do I book a NOVASOL holiday rental?

There are several ways in which you book your next NOVASOL holiday home.

1)You can easily and securely book online or via your smartphone on our mobile-friendly website.

2)Call our sales department, who are always happy to help.

Phone 0845 680 5856, open from Monday-Friday: 8am – 5.30pm, Saturday 8am – 2pm.

3)Email novasol@novasol.co.uk.

Please note, our sales department is closed on Sundays and on public holidays.

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How far in advance can I start planning my holiday?

Our holiday homes are open for bookings from July for the following year. If you would like to reserve your dream holiday home before bookings have officially opened, please contact our sales team in order to make a pre-booking.

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How am I protected with NOVASOL?

All our customers are automatically covered by our free Security Package. This ensures that you can start planning your NOVASOL holiday with the peace of mind that you are protected for the following: cancellation due to a serious injury, acute illness, fire, burglary, involuntary unemployment or new employment.

Furthermore, you will benefit from our Money-Back Guarantee. This means that if you should find your holiday rental cheaper elsewhere, for the same period and same currency, then we will refund you the difference.

Please note, all the personal information that you provide via the NOVASOL website are securely transmitted via SSL encryption to our servers.

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Can I change or cancel my booking?

If you would like to amend or cancel your booking, please call or email our sales department immediately. All our terms and conditions, plus information about any cancellation fees, can be found in our Terms of Rental.

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How should I pay for my booking?

For bookings made before 56 days or more prior to arrival at your holiday home, then the price is split into two installments. The first installment (25% of the total price) should be paid needs to be paid when you book your holiday home. The second installment (for the remaining balance) should be paid no later than 42 days prior to arrival at your holiday home.

For any bookings made less than 55 days before arrival, the entire rental amount will be due at time of booking.

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How will I receive the rental agreement and my travel documents?

Once you have confirmed your booking, and made the relevant payment, we will send you an email confirmation. On payment of the final balance, you will be able to download your rental agreement and travel documents via our website.

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Is it possible to transfer my booking to somebody else?

Absolutely; if you cannot go on holiday yourself, then you may transfer your booking to another person free of charge. Please send us a written confirmation of the name change, including information on the new guest as soon as possible. Please note, this needs to be completed at least eight days prior to your arrival.

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What is prepayment of consumption costs?

In some of our holiday homes, you may need to pre-pay for the consumption costs (such as electricity, heating and water). This ensures that you only pay for what you use and nothing more! A meter in your holiday home will track the usage and corresponding costs to ensure that you are charged the correct amount.

Please see the Overview and Facilities section of the holiday home description to find more information about which costs are included, and which may be excluded, for each holiday home. If you have any queries, please do let us know.

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Why do I have to pay a breakage deposit?

The breakage deposit covers any potential damages that may occur to your holiday home or to the grounds during your stay. Please note, in the event that you have caused any damages by accident, please settle the amount directly with the holiday home owner.

In holiday homes where you need to pay for consumptions costs, these are usually deducted from your deposit at the end of your stay.


Boat breakage deposit

If your holiday home has a boat either included in the rental price or available for rent locally, then you may be charged an additional breakage deposit for use of this boat.

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How do I pay the breakage deposit / prepayment of consumption costs?

Deposit and prepayment of consumption costs are usually paid upon arrival to the house owner or representative when you collect the keys. It is usually paid in cash and in the local currency used at your destination.

For bookings to Denmark, you can choose to pay the deposit and consumption costs at the time of booking or alternatively, you may wish to settle the payment upon collection of your keys from our service office or representative upon arrival. Here, you can pay by cash or credit card. We recommend that you pay at the time of booking in order to save time when you collect your keys.

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When will the breakage deposit and any prepayment of consumption costs be refunded?

In all countries, except from Denmark, the holiday home owner or representative will settle the deposit and prepayment of any consumption costs with you when you hand back the keys to your holiday home. In some instances, the deposit may be refunded via a bank transfer; we recommend that you bring your bank details with you (IBAN and Swift number).

In Denmark, where some of our holiday homes require prepayment of consumption costs, we will deduct the consumption costs from your deposit. We will then refund any difference within three weeks of your departure, to the credit card used to pay at the time of booking or the card used to pay for the consumption costs in the first place. If the consumptions costs exceed the pre-paid amount, or if the damages exceed the deposit, we will invoice you for the outstanding amount.

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What is tourist tax?

Many European destinations request that visitors pay a tourist tax. This tax is requested by the local authorities or municipality and should be paid to the house owner in local currency upon arrival. Please note, the amount varies from country to country and may be dependent upon age.

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