We are a Member of ABTA – our membership number is P6989, which means you have the benefit of ABTA’s assistance. As your booking is for accommodation only, you do not benefit from any financial protection. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
You can use ABTA’s scheme for the resolution of disputes, which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple arbitration procedure.
Further information on the Code and ABTA’s assistance in resolving disputes can be found at www.abta.com.