1. What kind of information is gathered and why?
We gather two types of information about you when visiting our website. The first type of information is the data you submit to us when booking a holiday home or ordering a catalogue. Secondly we gather information about how our website is used, in order to learn from usage trends and continuously improve our website.
2. Information submitted by you
This is information such as your name, address, phone number, email address, and any opinion-related questions we may ask you. This information is saved, along with information about the type of holiday rental you would like to book, the period, and booking references as well as information about which catalogue you have ordered, if any. This information makes us able to complete the booking, i.e. print your travel documents etc. Furthermore this information can be used for statistical purposes when evaluating our range of products etc., as well as for sending any materials, like brochures, emails or flyers with offers for the season to come.
2.1 Payment details
When paying with credit card, we ask you for the name of the card holder, credit card number, expiry date and the Card Verification Code. We ensure that all your data is transmitted safely. The booking system used by Novasol protects all credit card and address information. The data is not stored on our site so your privacy is guaranteed. In addition: Novasol does not have access to your credit card information, because the communication is directly with the credit card company. You can therefore safely pay with credit card on the NOVASOL website.
2.2 Email address
When placing a booking with us, we recommend that you provide us with your email address. We will then be able to send you the booking confirmation by email as soon as the booking has been completed, and you can check that all information is registered correctly. When paying by credit card, we will also be able to notify you by email when the payment transaction is completed.
Your e-mail address will not be used for any other purposes than the above stated, without your prior acceptance.
If you are interested in receiving our free online newsletter, you can sign up to it with your email address. The newsletter is sent approx. once a month and contains news, inspiration for your next holiday, special offers, holiday tips etc. When receiving our newsletter you can unsubscribe at any time by clicking the unsubscribe link in the bottom of the newsletter. You can also unsubscribe on the website by clicking the newsletter button in the footer.
We never send out newsletters or online promotions without your permission.
3. Information we gather:
When you move around on our website, we gather information on which pages you visit and for how long. This information is gathered in the background without you noticing. This information is gathered with the help of cookies. A cookie is a small text file, which is placed on your machine. A cookie is NOT a programme or an application and can therefore not damage or infect your machine with virus.
3.1 Content and usage of cookies
Cookies do not contain any data about you, and they do not tell us who you are. This is both applicable to cookies provided by us and by our partners (third-parties). The cookies only collect information about your visit on our website. The reason why we collect this information is to optimise your experience with our website, for example to ensure our website remembers what you have previously searched for and that the website remembers the properties that you have saved in MyFavorites. It will also help us understand whether our website is user friendly and provides you with the correct information at the correct time. If you are using our chat, the same information is collected, so that we can see which pages on our website you have visited. This way we are able to help you more efficiently when you have a question. On our website you can watch videos about the holiday rentals and the countries. The videos are provided by two external companies, which means that when you visit a page containing videos, you may be presented with cookies from these websites
The companies include: Webtrends, Google Analytics, Crazyegg, EOS and Tradetracker are providing statistics about the number of visits to our site and helps us understanding whether the website is user-friendly. Comm100chat provides our chat feature on our website, and YouTube and 123Video make it possible for us to show you videos.
3.2 Social media websites (plug-ins)
This website contains a sharing function, also called social plugins to social networking sites, such as: facebook.com, Twitter and Google+. If you are a member of any of those social media websites and you are logged-in while you are visiting our website, the social media website have access to information that you have visited our website. If you confirm one of our sharing features, such as the Facebook ‘Like’ button or the Tweet function, this information will be sent and stored on your personal social media page. In order to avoid storage of data about you and sharing your surfing behavior with the social media sites, you can log out from the social media websites before visiting the NOVASOL website.
By using our website you agree with how NOVASOL is using cookies as described on this page. Below you can see how to delete or block cookies on your machine. Please be aware though, that without the cookies you will not be able to use certain features and functionality on our website.
3.4 How do I delete or block cookies?
If you want to delete your cookies, please visit following website for more information:
To block cookies, please go to this website for instructions:
4. How is your information kept?
The information we collect from you is kept non-encrypted but protected against unauthorized use. We use a firewall to protect unauthorized access to our systems and thereby protecting your personal information. The firewall protects our internal network against unauthorized access from the internet.
When placing a booking with us and paying by credit card, payment is processed online through the SSL certificate to our external payment partner. This means that your credit card details are not kept with us at any time.
For how long is the information kept?
The information we collect from you is kept for up to 5 years. However, cookies are automatically deleted after a number of months, which can vary, but are renewed after each visit.
5. Who uses the information?
The information is primarily used by NOVASOL employees in order to carry out only the purposes stated above. This means, that it is typically employees responsible for marketing, sales, catalogue orders etc. In some instances, we may pass necessary information to house owners or their representatives, so that we can meet your requirements and provide the best service.
We may also pass on your information to:
6. When can we contact you in the future?
We would like to send you information about our own products and services, as well as those of selected third parties. We may do this by post, telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way. We will always ask you to confirm in advance that you are happy for us to allow third parties to contact you.
If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please send an email to firstname.lastname@example.org
7. How can you access and update your information?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below. Please note that we may charge a small administrative fee for the provision of this information.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
8. Does the policy apply to linked websites?
9. When do you monitor telephone calls?
We may from time to time record telephone calls you have with members or our staff for training purposes and to improve the quality of our service. We will always ask for your permission before recording a call.
11. Insight and objections
If you wish your information to be deleted from our systems, or have any questions related to this, you can contact:
Phone: 0845 680 5856
- our sister companies within Wyndham group for marketing purposes
- selected third parties including the property owners or their representatives; the credit card companies; our customers in case you are a house owner; or other third suppliers who will help us fulfill your booking and travel plans.